| Issue ID | 1155424 |
| Internal NHTSA # | 10681391 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C350 |
| Model Year | 2008 |
| File date | 31/01/15 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I have a c350 sport, i went to start the car and the car didn't start. The lights came on, navigation came up, but it would not start. It seemed as if the car did not recognize the key; as the displayed message was "take key from ignition". The following day i paid someone to come out and look at the car, and it started right up. Battery tested normal and i thought it was a close call. Then i left to run errands and it wouldn't start and never started again. After paying $160 for the tow to the dealership; i was told if i did not have 2 keys then they can't test it. So after ordering a second key at $375; i found out it wasn't the key! If this car has so much technology in it, why can't you test the eis with a diagnostic computer, without blowing money on a $375 dollar key? After that failure i was told it was the electronic ignition switch. I have a 15 year old toyota camry and the damn thing has never had 1 issue. I buy this car and at 89,000 miles the eis goes out. Poorly made and highly disappointed. The total cost for this joke was $1,780 and i didn't even get the oil changed! I think they do this to get more money, they should recall the eis and els in all mercedes that are having similar issues and not make the customer pay. It makes me not want to be a customer anymore because of this and their lack of wanting to take responsibility for their failure. |
| Vehicle Mileage at Failure | 89000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FORT WORTH, TX |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |